Legal

At Accredo, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws in Australia, New Zealand, and relevant Pacific Island jurisdictions.

What is Personal Information?

Personal information means any information or opinion about an individual from which that person can be reasonably identified, whether the information is true or not and whether it is recorded in a material form or not.

Collection of Personal Information

During our interactions with you, we may collect personal information when you:

• Request our products or services
• Contact us via phone, email, or our website
• Use our software or support services
• Participate in surveys or promotions

This may include your name, address, email, phone number, and other relevant contact or identifying details.

In the course of using our software, we may also collect anonymised usage and diagnostic information (telemetry data) to help us improve application performance, stability, and usability. This may include system information (such as operating system version or device type), application usage patterns, and technical performance metrics. Where any data collected may reasonably identify you (for example, a computer username), we will treat it as personal information and handle it accordingly.

Use and Disclosure of Personal Information

We use your personal information to:

• Provide the products or services you have requested
• Respond to your enquiries or support needs
• Improve our products, services, and customer experience
• Conduct marketing and promotional activities, where permitted by law

We may disclose your information to:

• Third-party service providers or contractors engaged to assist us in operating our business (e.g., IT support, hosting, customer service). These third parties are contractually bound to use your information only for the specified purpose and protect its confidentiality.
• Legal or regulatory authorities when required by law

Telemetry data is used internally to monitor system performance, troubleshoot issues, and guide product improvements. It is anonymised wherever practicable and not shared with third parties.

Marketing Communications

Where allowed by law, we may use your contact details to send information about products, services, or promotions. You can opt out at any time by contacting us or using the unsubscribe link in our messages.

Storage and Cross-Border Disclosure

Your personal information may be stored electronically or in hard copy and may be hosted in data centres located in Australia, New Zealand, or other countries in the Pacific region. Where data is transferred overseas, we take reasonable steps to ensure it is protected in a way that is consistent with local privacy laws.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, outdated, or incomplete. Please use the contact details below to make such a request.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related complaint, please contact our Privacy Officer:

Email: info@accredo.co.nz
Phone: +64 9 373 5963
Mail: PO Box 11-064, Ellerslie, Auckland 1542, New Zealand