Preferences - Trouble-shooting tab

Accredo > View > Preferences > Trouble-shooting tab

Do not change these options unless advised to by Accredo Support.

Use Windows to draw transparent glyphs

(Default). If purple or green shadows appear behind toolbar button glyphs, video drivers may conflict with the Windows version. Accredo support may advise to clear the checkbox.

Show stack traces in diagnostics

If there are system errors in MaxBasic scripts Accredo Support may advise this option.

Enhanced bitmap printing

Can be used to solve printer driver errors when printing bitmaps over 64Kb, or printing colour bitmaps to black and white (may print partial or corrupt images).

Standard

(Default) Assumes the printer driver will send bitmaps to the printer in the correct format, and feed large or coloured bitmaps in small chunks. Do not change unless advised.

Auto DDB

Automatic Device Dependent Bitmaps. Useful if the printer driver cannot convert bitmaps to the correct format, will report correctly on capabilities. If a bitmap will not send in the correct format, will allow Windows to convert it.

Force DDB

Force Device Dependent Bitmaps. If the printer driver can not send bitmaps to the printer in the correct format, does not report on capabilities. Forces Windows to convert bitmaps to the correct format.

Debug

Same as Auto DDB, but shows an error message.

Off

Sends bitmaps to the printer via the printer driver.

 

Zero printer device mode paper width & length

If the printer driver reports paper size 0 Accredo support may advise selecting this option.

Printer diagnostics level

Printer diagnostics level option, write printer messages to the Error log - 0 being none, 1, significant messages, 2, all messages.

TAPI diagnostics level

Level options, 0 being none, 1, significant messages, 2, all messages. All TAPI events trigger the OnPhoneCall event to detect the type of TAPI event.

Mail diagnostics level

Logging for Http and SMTP emails.
Level options, 0 being none, 1, error messages, 2, all messages - includes success messages confirming Accredo has sent the email. Logging is in the Error Log.

Use separate thread for SMTP

(Default). If problems occur with SMTP using SSL authorisation Accredo support may advise to clear the checkbox.

Capture Mailer stack traces

Selected, if stack trace errors occur, they will be captured in the diag.log file.

User handles warning

If non-zero, triggers a Warning when the handle limit is reached. Warning resets when the current handles drop below the limit. Use to troubleshoot handle exhaustion issues.

GDI handles warning

If non-zero, triggers a Warning when the handle limit is reached. Warning resets when the current handles drop below the limit. Use to troubleshoot handle exhaustion issues.

Kernel handles warning

If non-zero, triggers a Warning when the handle limit is reached. Warning resets when the current handles drop below the limit. Use to troubleshoot handle exhaustion issues.

Use Adobe PDF reader embedded

Selected, (Default) View Saved Report and ViewPDF functions open Adobe PDF reader embedded.

Unselected, open PDFs externally from View Saved Reports or ViewPDF function when Adobe PDF reader is used. Unselect if you experience issues with Adobe PDF reader running embedded.

Unique public variable names

Selected, (Recommended) Public variables with the same name as a MaxBasic function are disallowed.

Force Advanced graphics mode

Selected, Force Advanced Metafile if required for trouble-shooting screen preview issues.