Troubleshooting

Processing Errors

You can correct an entry after it has been processed.

Editing Transactions

Some transactions can be corrected by editing the transaction. This is allowed provided:

• The transaction has not been transferred to the GL.
• It is in the current or a future GST period.
• It affects only the source module (except JC Transactions from AP Shipments where the Selling Price and Markup % can be edited).

Transaction Analysis Errors

To correct an error in transaction analysis, enter another transaction of the same type with a nil value and adjust the analysis. To correct a transaction analysis error:

1. Enter a transaction using the same reference and a comment.
2. Go to the analysis dissection lines without entering an amount for the transaction.
3. In the analysis dissection lines, reverse the incorrect analysis by entering the Expense Code and analysing the negative amount to it.
4. Enter the correct Expense Code and analyse the positive amount to it.

Negative Transactions

Use negative transactions to correct errors in entering transaction amounts. This is clearer than entering an adjustment for the difference between an incorrect entry and the correct amount, as the amounts are easier to follow in the transaction listings. To correct an error using a negative transaction, find the transaction on the Transaction tab, open it, click Duplicate Contra.

Open Item Accounts

When correcting a transaction error on a customer or creditor account, ensure the incorrect entry and the reversal are allocated against each other (you may need to un-allocate the incorrect entry first). The transaction type remains the same but a negative transaction will appear in the opposite part of Allocate Transactions, for example, a negative payment will appear with the invoices to be allocated against, but the Transaction type will remain Payment.