Support & Downloads
Accredo always tries to provide the best possible support to its users. Users who need support can either contact their Qualified Support Person or can telephone our Help Desk.
Qualified Support People (QSP)
Contact your Qualified Support Person (see our QSP List, if you don't have one). They should be able to answer many of your questions. Our QSPs have attended an intensive training course, ensuring they have extensive knowledge of the systems.
To find the QSP closest to you, click here.
Accredo API information
We often receive requests for information about the Accredo API from developers integrating the Accredo system to third-party applications. The Accredo API is a Restful OData v4 API and returns JSON data. To use the Accredo API, we recommend you read the OData basics to become familiar with the standard. A useful guide can be found at OData Basic Tutorial (http://www.odata.org/getting-s...). The API service must be installed and configured on the client's server. A 64bit operating system is required. A test system is available for developer testing.
More information about the Accredo API, including test system access can be found here.
Get the latest updates to Accredo Mercury and Saturn here. Release notes for both products are also available.
Get the latest updates to Accredo Mercury and Saturn here. Release notes for both products are also available.
Product web help
We have organised the Accredo knowledgebase into an easy to search web directory. Use it to find detailed information about how the Accredo software operates.
Product web help
We have organised the Accredo knowledgebase into an easy to search web directory. Use it to find detailed information about how the Accredo software operates.
Want a new feature added or something about your existing system altered to better suit your working practices? Fill out our feature request form.
Want a new feature added or something about your existing system altered to better suit your working practices? Fill out our feature request form.
Something not working as it should? Please let us know by filling out the necessary details on this form.
Something not working as it should? Please let us know by filling out the necessary details on this form.
Click here to find out the recommended minimum server and workstation specifications to run the Accredo system.
Click here to find out the recommended minimum server and workstation specifications to run the Accredo system.
